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Company Description
Negotiatus is purchasing software that is transforming the way business administrators and users place orders, control spend, and submit payments across their vendors. We are trusted by hundreds of fast-growing name-brand companies across a wide range of industries, from health and wellness to professional offices and co-working spaces.
Job Description
New customers are joining faster than ever, and we’re looking to grow our Customer Support team to provide even more best-in-class service. The ideal candidate is a highly-motivated, empathetic individual who isn’t afraid to resolve customer issues of any shape or size.
What You’ll Do
Document and resolve customer issues using our helpdesk software, Zendesk.
Collect data on customer issues and work with management to help detect trends. Your input will help shape client experiences and improve retention.
Collaborate internally and with our vendor partners to facilitate a positive client order experience and resolve any issues with orders and returns.
Work with our Account Managers to escalate and resolve recurring client issues and client pain points.
Promote the voice of the customer internally, and pass feedback along that helps prevent and resolve customer issues with the platform.
Become a product expert and use your expertise to educate users and elevate our client experience.
Qualifications
What you bring to the table
An empathetic, customer-centric mindset - you make client problems your problems!
The ability to represent Negotiatus and be the voice of the company while working with vendors or clients in a professional manner.
Exceptional verbal and written communication skills. You’re able to take complex situations and concepts and explain them clearly to others.
Excellent analytical and problem-solving skills. You’re naturally curious and apply creative thinking to solve problems.
An ability to effectively prioritize, give and receive feedback, and work effectively as a team to solve client issues.
A knack for quickly changing context, identifying and addressing new issues as they arise.
Bonus points if you have
1+ years of customer support or related experience, especially in a SaaS or e-commerce business or startup.
Experience working with CRM and Helpdesk systems such as Zendesk and Salesforce.
Experience working with Google Suite, Slack, or any cloud-based, or other online platforms.
The ability to work efficiently and independently in a remote (temporary work from home) environment.
Additional Information
What You’ll Receive
A competitive compensation package including base and variable components as well as stock options
Robust medical, dental, vision, and wellness benefits
Flexible time off and remote work policies
Employer-sponsored 401(k)
Negotiatus is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.