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The Company
Life House Group is a venture-backed, vertically integrated hotel brand, operator and technology company. We develop, design, and operate boutique lifestyle hotels with a mission to make travel more meaningful and accessible for travelers and to make hotels more seamless and profitable for owners. We are growing our Hotel Operations team and are looking for great talent to join us on this rocketship! https://www.lifehousehotels.com https://www.life-hospitality.com/
THE ROLE
Corporate Operations Strategy Associate Director
You will report to the VP of Hotel Operations and focus on corporate operations oversight across our growing portfolio as well as enhancing the scalability of our Hotel and F&B operating systems and processes. If you have an analytical background and are a natural problem solver who wants to build something that matters, this role is for you.
The core function of this position is to support the operations and ensure their ongoing performance while identifying opportunities and developing strategies and tools to scale.
WHAT YOU'LL DO:
Create, evolve, and launch Life House's operational systems & procedures to scale our business quickly and effectively
Responsible for identifying and addressing opportunities with hotel and F&B revenue, expenses, staffing levels, guest reviews and implementing critical action plan as needed
Work closely with Corporate Hotel and F&B Leaders to be continuously in tune with operational realities and challenges
Liaise with other corporate departments at Life House to support the hotel operations (ie. Asset Management, Finance, Product, Revenue Management, Creative, etc.)
Ensure Central Support is effectively optimized and runs as an ROI positive operation
Develop General Manager structure for reporting performance and operational updates
Manage all General Manager communication via slack, email and monthly calls
Monitor property controllable expenses to ensure operating performance is in line with budget
Conduct ongoing review of current operational procedures and proactively identify systems to continuously enhance operations
Ensure company-wide protocols are in place and being followed
Manage pre-opening budgets working closely with Hotel and F&B Operations leads
Provide operations input into annual property budgets
Manage Life House brand standards at our properties
Redesign the employee onboarding and training program
Develop and launch employee culture and engagement initiatives at our properties
Assist VP of Hotel Operations with corporate initiatives and special projects
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
OUR IDEAL CANDIDATE:
2-4 years in banking, consulting, business intelligence and/or asset management
Experienced in a high-growth, fast-paced, and operationally intensive business with repeatable operational systems
Data-driven, ROI focused mentality
Proven track record as a problem solver of varied and complex challenges
Ability to manage multiple, complex priorities with minimal oversight
Strong attention to detail and track record of high quality output
Excellent verbal and written communication
Comfort with ambiguity and ever evolving business environment
Ability to forge strong working relationships across teams and departments
Strong organizational and time management skills
Experience with G-Suite and its various applications (docs, sheets, calendar, etc.)
Familiarity with Asana and Slack (preferred)
BENEFITS:
Excellent benefits package including medical, dental and vision
Unlimited paid time off
Fully compensated business travel benefits
An environment that encourages initiative and leadership
Working with highly talented people who are extremely passionate about their craft
SENIORITY LEVEL:
Mid-senior
INDUSTRY:
Hospitality
Hotel Operations
Food & Beverage
EMPLOYMENT TYPE:
Full-time